Refund Policy

1. Our promise

We want you to only pay for Toolzilla if it's useful to you. There's a free plan so you can evaluate the core product before paying.

2. Merchant of Record

Toolzilla subscriptions are sold through Paddle.com Market Ltd, our Merchant of Record. Paddle processes payments and refunds on our behalf and in line with Paddle's Buyer Terms.

3. 14-day money-back guarantee

If you're not satisfied, request a refund within 14 days of your first payment and we'll refund that payment in full.

4. Renewals

Subscriptions renew automatically. Because you can cancel anytime and see upcoming renewals, renewal charges are generally non-refundable — but if you were charged for a renewal you didn't intend and reach out promptly (within 7 days), we'll review it fairly and typically refund an unused renewal.

5. How to request a refund

Email support@thetoolzilla.com from your purchase email address, or use the receipt Paddle sent you (Paddle receipts include a built-in way to contact us / request a refund). Include your license key or Paddle order number so we can find you quickly.

6. How refunds are issued

Approved refunds are returned by Paddle to your original payment method. Timing depends on your bank/card provider (usually a few business days).

7. Cancellation vs refund

Cancelling stops future charges and keeps your access until the end of the current period. Refunding returns a payment per this policy. You can do either.

8. Contact

Any billing question: support@thetoolzilla.com.