Refund Policy
22 July 2026Try Toolzilla free before you pay, and get a straightforward money-back guarantee on paid plans. Refunds are handled by Paddle, our Merchant of Record.
01Our promise
We want you to only pay for Toolzilla if it's useful to you. There's a free plan so you can evaluate the core product before paying.
02Merchant of Record
Toolzilla subscriptions are sold through Paddle.com Market Ltd, our Merchant of Record. Paddle processes payments and refunds on our behalf and in line with Paddle's Buyer Terms.
0314-day money-back guarantee
If you're not satisfied, request a refund within 14 days of your first payment and we'll refund that payment in full.
04Renewals
Subscriptions renew automatically. Because you can cancel anytime and see upcoming renewals, renewal charges are generally non-refundable — but if you were charged for a renewal you didn't intend and reach out promptly (within 7 days), we'll review it fairly and typically refund an unused renewal.
05How to request a refund
Email support@thetoolzilla.com from your purchase email address, or use the receipt Paddle sent you (Paddle receipts include a built-in way to contact us / request a refund). Include your license key or Paddle order number so we can find you quickly.
06How refunds are issued
Approved refunds are returned by Paddle to your original payment method. Timing depends on your bank/card provider (usually a few business days).
07Cancellation vs refund
Cancelling stops future charges and keeps your access until the end of the current period. Refunding returns a payment per this policy. You can do either.
08Contact
Any billing question: support@thetoolzilla.com.